Frequently Asked Questions
Everything you need to know about your Raycon experience, from shipping to sound quality.
How long does shipping take for my Raycon order?
Orders are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return your products within 30 days of delivery for a full refund, provided they are in their original packaging.
Do Raycon earbuds come with a warranty?
Yes, every Raycon product is backed by a 1-year limited warranty that covers any manufacturing defects. If your device stops working under normal use, we will replace it for you.
Are Raycon earbuds water-resistant?
Most Raycon earbuds feature an IPX7 or IPX4 water-resistance rating, making them resistant to sweat and splashes. They are perfect for workouts and outdoor activities, though we do not recommend submerging them completely in water.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and interest-free installment options via Affirm or Klarna.
How do I pair my earbuds with my device?
Simply remove the earbuds from the charging case to enter pairing mode. Open the Bluetooth settings on your device, look for the Raycon model name (e.g., 'The Everyday Headphones'), and select it to connect instantly.